************************************************************************ ************************************************************************ Generic Download Instructions for HP Printer Software 2/28/96 ************************************************************************ ************************************************************************ TABLE OF CONTENTS 1. How to Download and Prepare for Installation A. Downloading and Expanding Self-Extracting Files B. How to Move Files to a Permanent/Shared Hard Drive C. How to Create Installation Diskettes D. Estimated download times 2. How to Obtain Additional Information from HP Services ************************************************************************ 1. How to Download and Prepare for Installation ************************************************************************ ----------------------------------------------------------------------- A. Downloading and Expanding Self-Extracting Files 1. Multiple disk sets have multiple entries named by language and by disk number. Download all disks for the language of your choice from each entry by clicking on the highlighted language text. In the example below you would click on the text "Danish" for each of the 3 entries to download all 3 Danish disks. Example: disk1: LJ701xx1.exe [Danish|Dutch|English| ... Disk1 of 3 Disks ... disk2: LJ701xx2.exe [Danish|Dutch|English| ... Disk2 of 3 Disks ... disk3: LJ701xx3.exe [Danish|Dutch|English| ... Disk3 of 3 Disks 2. Create a new/empty directory called "disk1". Copy the first file to this directory. Change to this directory and type the file name at the DOS prompt to expand the files. Example: copy the file "LJ701dn1.exe" into the directory "disk1", then type L"J701dn1". *NOTE* Maintain the original downloaded file for a backup. 3. Repeat the above instruction for "disk2", "disk3", etc. until each executable file has been expanded into the appropriate directory. 4. Optional: erase the original executable files from each of the three subdirectories. 5. See the README file in the "disk1" directory for installation instructions. ----------------------------------------------------------------------- B. How to Move Files to a Permanent/Shared Hard Drive HP recommends that you move these directories to a location specific to this version of HP printer software. The files may be moved to floppy disks or to a network drive and directory structure to allow multiple users and administrators to access them. HP recommends that you create an appropriately named directory to help keep multiple versions of your HP printer software separate. Copy the directories "disk1", "disk2", etc. to this location. Remove the temporary subdirectories if necessary. Example: HP5L102\disk1 HP5L102\disk2 HP5L102\disk3 or HPJA211\disk1 HPJA211\disk2 HPJA211\disk3 ----------------------------------------------------------------------- C. How to Create Installation Diskettes Copy the files from each directory to a separate floppy disk. Mark the diskette labels for the appropriate HP printer software version and disk number. Remove temporary subdirectories if necessary. ----------------------------------------------------------------------- D. Estimated Download Times Most online files are approximately 1 MegaByte in size. The following chart provides an estimate of the time required to download 1 file under normal phone line conditions at a given modem baud rate. Your download time may vary depending upon phone line and connection conditions. Baud Rate | Estimated Download Time ----------|--------------------------- 28.8 | 7 minutes per MegaByte 14.4 | 15 minutes per MegaByte 9600 | 20 minutes per MegaByte *********************************************************************** 2. How to Obtain Additional Information from HP Services *********************************************************************** ----------------------------------------------------------------------- HP ELECTRONIC SERVICES ----------------------------------------------------------------------- INTERNET Anonymous ftp library service is available for around-the-clock access to drivers and technical support information for Hewlett-Packard peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice. URL for Access HP: http://www.hp.com URL for Software and Support: http://www.hp.com/go/cposupport FTP address: ftp.hp.com Login: anonymous Password: your Internet name (or user identification) FTP Path for Driver Software: /pub/printers FTP Path for Network Software: /pub/networking COMPUSERVE HP Peripherals Forum provides low-cost, around-the-clock access to drivers and technical support information. In the US, you can call CompuServe at 800-848-8199 (Users type: GO HPPER). This service is provided by CompuServe, not Hewlett-Packard. In countries other than the US, contact CompuServe for information. SOFTWARE APPLICATION SUPPORT Call the phone number listed in your software vendor's manual. PERIPHERAL TECHNICAL SUPPORT AND ASSISTANCE To resolve problems you may encounter, we suggest using the following resources: 1) Your company may have an internal support professional, department, or help desk. 2) Your local authorized reseller is also qualified to provide you with support. ----------------------------------------------------------------------- US and CANADA SUPPORT SERVICES ----------------------------------------------------------------------- "HP Guide to Electronic Support Services" HP FIRST DOCUMENT #9020. See HP FIRST section below for assistance. HP BBS DOWNLOAD SERVICES Hewlett-Packard provides a download service for around-the-clock access to drivers and technical support information for Hewlett-Packard peripheral and computer products. (208) 344-1691 Modem Settings - N,8,1 14,400 baud maximum Network Printer Software Library (1J) DRIVER DISTRIBUTION - US and Canada Hewlett-Packard's Driver Distribution Center provides US and Canadian customers with printer drivers for several popular software packages. To order drivers (handling fee will be charged): Call: 970-339-7009, Monday - Saturday, 24 hours a day Fax: 970-330-7655 HP FIRST - US and Canada HP's automated fax system provides technical information around-the-clock for Hewlett-Packard peripherals and computer products. Indexes are available listing thousands of documents. Call: 800-333-1917 Elsewhere call 208-344-4809 (must call from your fax machine) AUDIO-TIPS - US and Canada Audio-Tips offers pre-recorded technical information for Hewlett-Packard peripherals and computer products around-the- clock. Many trouble-shooting tips have faxable documents providing for more detailed information. Call: 800-333-1917, then press "3" HP CUSTOMER SUPPORT CENTER - US and Canada The HP Customer Support Center provides live technical assistance for peripherals. Call: 208-323-2551 Hours of operation (Mountain Standard Time): Monday-Friday: 6:00 a.m. to 10:00 p.m. Saturday: 9:00 a.m. to 4:00 p.m. Free technical support is offered during the warranty period at (have your HP LaserJet printer serial number available). After the warranty period, call 800-999-1148 (US and Canada) at $25 per call (US Funds - VISA or MasterCard); or call 900-555-1500 (US) at $2.50 per minute. Charges begin only when you connect with a support technician. Prices subject to change. ----------------------------------------------------------------------- LATIN AMERICA SUPPORT SERVICES ----------------------------------------------------------------------- DRIVER DISTRIBUTION - Latin America You can order printer drivers for several popular software packages via FAX (handling fee will be charged): fax: (005511) 268-7269 when calling from outside Brazil (011) 268-7269 when calling from any city in Brazil, outside Sao Paulo city 268-7269 when calling from Sao Paulo ----------------------------------------------------------------------- EUROPEAN SUPPORT SERVICES ----------------------------------------------------------------------- DRIVER DISTRIBUTION - Europe Driver Lists and Driver Order Forms are available from HP FIRST (see HP FIRST in this section). Use the product numbers listed on the Driver List to fill in the Driver Order Form. Drivers can be ordered from the following numbers: Language Phone Numbers ======== ==================== English +44 (0) 1429 865511 French +44 (0) 1429 863343 German +44 (0) 1429 863353 Italian +44 (0) 1429 520013 Spanish +44 (0) 1429 520012 Customers outside the UK need to omit the "0" in parentheses when calling. HP FIRST - Europe HP provides technical information by fax, around the clock. To use HP FIRST, you must call from a touch-tone telephone or fax. Telephone numbers for HP FIRST are listed below. Country Language Toll Free Numbers ======== ======== ================================= Austria German 0660-8128 (local toll charged) Belgium Dutch 0800 1 1906 Belgium French 0800 1 7043 Denmark Danish 800-10453 Finland Finnish 9800-13134 (local toll charged) France French 05-905900 Germany German 0130-810061 Great Britain English 0800-960271 Italy Italian 1678-59020 Netherlands Dutch 06-0222420 Norway Norwegian 800-11319 (local toll charged) Spain Spanish 900-993123 Sweden Swedish 020-795743 (local toll charged) Switzerland German 155-1527 Switzerland French 155-1526 Access to HP FIRST in English is available from the countries listed above and other countries by calling the Netherlands at (+31) 20 6815792. NOTE: International call charges apply outside of the Netherlands. EUROPEAN CUSTOMER SUPPORT CENTER Hours of operation: Mon/Tue/Thu/Fri from 8:30 to 18:00, Central European Time Wednesday from 8:30 to 16:00, Central European Time Free technical support is offered during the product's warranty period. Please have the product's serial number available when you call. Telephone numbers and other information about the European Customer Support Center is included with supported products. ----------------------------------------------------------------------- ASIA PACIFIC SUPPORT SERVICES ----------------------------------------------------------------------- DRIVER DISTRIBUTION - Singapore You can order printer drivers for several popular software packages via phone or FAX (handling fee will be charged): Phone: 65-740-4477, Monday-Friday, 8:30 am - 5:30 pm (Singapore time) FAX: 65-740-4499, (24 hours a day - 7 days a week) DRIVER DISTRIBUTION - Australia (Sidney) You can order printer drivers for several popular software packages via phone or FAX (handling fee will be charged): Phone: 612-565-6099, Monday-Friday, 8:30 am - 5:30 pm (Australian Eastern time) FAX: 612-519-5631, (24 hours a day - 7 days a week) ----------------------------------------------------------------------- SUPPORT SERVICES - OTHER COUNTRIES ----------------------------------------------------------------------- Driver Distribution and HP FIRST is available in many other countries. Ask your local HP dealer for the numbers. Customer Support is also available in several other countries. Check your printer User's Manual or contact your authorized HP Dealer for more information. ************************************************************************ ************************************************************************